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Guest Service in the Hospitality Industry PDF
By:Paul J. Bagdan
Published on 2012-11-06 by Wiley

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Taking care of the customer is the heart of the hospitality business. Doing so means understanding and anticipating what the customer needs and then knowing how to meet and exceed those needs. Adopting an approach with insights from all areas of hospitality, Guest Service in the Hospitality Industry explores the intricacies of quality guest service with solid and proven concepts across the industry. By providing several frameworks for thought, this book opens readers’ minds to the idea of taking care of the guest. Integrating quality service into the identity and individual operations of the overall business is the key to success in the hospitality industry. Guest Service in the Hospitality Industry prepares hospitality managers to meet and exceed guests' expectations through quality service that is evident in all of the operation, its people, and its plan.

This Book was ranked at 13 by Google Books for keyword Hospitality business.

Book ID of Guest Service in the Hospitality Industry's Books is 2jBEygEACAAJ, Book which was written byPaul J. Bagdanhave ETAG "igpGTlYFKfI"

Book which was published by Wiley since 2012-11-06 have ISBNs, ISBN 13 Code is 9781118071809 and ISBN 10 Code is 1118071808

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Book which have "320 Pages" is Printed at BOOK under CategoryBusiness and Economics

Book was written in en

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