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Managing Front Office Operations with Answer Sheet (Ahlei) PDF
By:Michael L. Kasavana, Ph.D.,Michael M. Kasavana,American Hotel &. Lodging Educational In,&. Lodging Assoc American Hotel
Published on 2013-04-26 by Educational Institute

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Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

This Book was ranked at 35 by Google Books for keyword Hospitality business.

Book ID of Managing Front Office Operations with Answer Sheet (Ahlei)'s Books is CgQwnAEACAAJ, Book which was written byMichael L. Kasavana, Ph.D.,Michael M. Kasavana,American Hotel &. Lodging Educational In,&. Lodging Assoc American Hotelhave ETAG "aK8+nztbkME"

Book which was published by Educational Institute since 2013-04-26 have ISBNs, ISBN 13 Code is 9780133430783 and ISBN 10 Code is 0133430782

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Book which have "653 Pages" is Printed at BOOK under CategoryBusiness and Economics

Book was written in en

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