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By:Salih Kusluvan
Published on 2003 by Nova Publishers

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The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.

This Book was ranked at 26 by Google Books for keyword Hospitality business.

Book ID of Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry's Books is eQp1t_lHgzwC, Book which was written bySalih Kusluvanhave ETAG "ZwjUGVGJAjE"

Book which was published by Nova Publishers since 2003 have ISBNs, ISBN 13 Code is 9781590336304 and ISBN 10 Code is 1590336305

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Book which have "841 Pages" is Printed at BOOK under CategoryBusiness and Economics

Book was written in en

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