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Managing Conflict PDF
By:David Liddle
Published on 2017-09-03 by Kogan Page Publishers

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Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution skills. It also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace.

This Book was ranked at 11 by Google Books for keyword Business Conflict Resolution.

Book ID of Managing Conflict's Books is bR4zDwAAQBAJ, Book which was written byDavid Liddlehave ETAG "ADCmRzPB+h4"

Book which was published by Kogan Page Publishers since 2017-09-03 have ISBNs, ISBN 13 Code is 9780749480899 and ISBN 10 Code is 0749480890

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Book which have "312 Pages" is Printed at BOOK under CategoryBusiness and Economics

Book was written in en

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