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The Effects of Professional Status, Leader Inclusiveness, and Psychological Safety on Ethical and OCB Outcomes in the Financial Services Industry PDF
By:Mullen Kelly C.
Published on 2015 by

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The U.S. financial services industry has been in a state of ongoing turmoil for almost forty years straight and each individual |crisis| has been precipitated by ethical misconduct within financial services firms. In response, regulatory and legislative change has been pursued, yet research suggests that the ethical climate in this industry has remained largely unchanged, even after the debilitating 2007-2008 global financial crisis. Recently, high profile industry participants have vocalized the limitations of external intervention in changing organizational outcomes in financial services firms and have called for change at the organizational level that specifically targets organizational leadership and culture. They have suggested that real change in the financial services industry will only occur if the organizations themselves change and adopt new way of functioning that promote ethical and OCB outcomes. Deming proposed that firms may improve quality through comparative performance assessment from firms in outside industries. Applying this principle, this study is modeled after the Nembhard and Emondson (2006) research on healthcare organizations and attempts to determine whether significant organizational findings from the healthcare industry are reproducible in the financial services industry. This study used a multivariate, experimental design to examine the relationship of professional status and psychological safety on organizational citizenship behavior outcomes, while incorporating the moderating effect of leader inclusiveness. 247 current financial services professionals participated in this study. The study implemented a three-phased analytical process involving latent class analysis, recursive path analysis, and qualitative analysis. The results of the study indicate that professional status influences perceptions of psychological safety and is moderated by leader inclusiveness. The results also confirm that leader inclusiveness has a direct influence on OCB-voice and that psychological safety directly mediates OCB helping and organizational commitment outcomes. The findings of this study provide managerial insights on how organizational leaders in the financial services industry might effectively manage professional status differences to enhance employee perceptions of psychological safety and to stimulate organizational citizenship behavior in employees.

This Book was ranked at 29 by Google Books for keyword Financial Services Industry.

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