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By:Bill Eddy
Published on 2011-05-01 by Unhooked Books

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This little book gives more than 20 examples of BIFF responses--brief, informative, friendly, and firm--for all areas of life, plus additional tips to help readers deal with high-conflict people anywhere. 158 pp.

This Book was ranked at 20 by Google Books for keyword Business Conflict Resolution.

Book ID of Biff's Books is O_miBkpsbUwC, Book which was written byBill Eddyhave ETAG "T4OVmzNJCoU"

Book which was published by Unhooked Books since 2011-05-01 have ISBNs, ISBN 13 Code is 9781936268351 and ISBN 10 Code is 1936268353

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Book which have "158 Pages" is Printed at BOOK under CategoryBusiness and Economics

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